Privacy Policy

How we collect, use, and protect your personal information

Who We Are

Michelone at Home is a private chef and catering business operating across Sydney and NSW, Australia. This policy explains how we handle your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Business: Michelone at Home
Email: guarnerimichele@gmail.com
Phone: +61 422 252 948

What Information We Collect

When you submit an enquiry through our website, we collect the following personal information:

Your name
Email address
Phone number
Event details (type of event, number of guests, preferred date)
Any additional information you choose to include in your message

We also automatically collect non-personal technical data through cookies and tracking technologies (see "Cookies & Tracking" below).

How We Collect Your Information

We collect personal information directly from you when you fill out a contact or enquiry form on our website. We only collect information that you voluntarily provide.

Technical data (such as pages visited and browser type) is collected automatically through cookies and tracking scripts when you browse our website.

Why We Collect Your Information

We use your personal information for the following purposes:

To respond to your enquiry — Chef Michele or our team will contact you to discuss your event and design a personalised menu
To provide our services — managing bookings, coordinating event details, and delivering our catering service
To improve our website — understanding how visitors use our site so we can make it better
To measure advertising performance — tracking whether our ads are reaching the right people and leading to genuine enquiries

Who Has Access to Your Information

Your personal information is accessible to:

Michelone at Home — Chef Michele and authorised staff who manage enquiries and bookings
Marketing agencies — we work with marketing agencies who manage our website, advertising campaigns, and form submissions on our behalf. These agencies are bound by confidentiality obligations and only access your data for the purposes described in this policy

We also use the following third-party services that process data on our behalf:

Service	Purpose	Data Location
Netlify	Website hosting and form submissions	United States
Google Analytics (GA4)	Website analytics — page views, user behaviour, traffic sources	United States
Google Ads	Conversion tracking — measures whether ads lead to enquiries	United States
Meta (Facebook/Instagram)	Conversion tracking and remarketing	United States
Google Tag Manager	Manages all tracking scripts on the website	United States

We do not sell, rent, or trade your personal information to any third party. The services listed above only process your data for the purposes described and in accordance with their own privacy policies.

Cross-Border Disclosure (APP 8)

As noted above, some of our third-party service providers are located in the United States. By submitting your information through our website, you acknowledge that your data may be transferred to and processed in the United States. These providers are bound by their own privacy obligations and data protection frameworks.

Cookies & Tracking Technologies

Our website uses the following cookies and tracking technologies:

Google Tag Manager (GTM-WS8FSW3) — manages the loading of all tracking scripts below. GTM itself does not collect personal data
Google Analytics 4 — collects anonymised data about how you use our website, including pages visited, time on site, and traffic source
Google Ads Conversion Tracking — records when a form submission originated from a Google ad click. No personal details are shared — only that a conversion occurred
Meta Pixel — records page views and form submissions for people who arrived via Facebook or Instagram ads. This also enables remarketing

You can manage or disable cookies through your browser settings. You can also opt out of personalised advertising through:

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined above. Specifically:

Form submissions — retained for up to 24 months, or until the enquiry and any resulting booking is completed
Analytics data — retained according to the default retention periods set by Google Analytics and Meta (typically 14–26 months)

Your Rights

Under the Australian Privacy Act, you have the right to:

Access your personal information — request a copy of the data we hold about you
Correct your information — ask us to update or fix inaccurate details
Request deletion — ask us to delete your personal information where it is no longer needed
Withdraw consent — you can withdraw your consent to marketing communications at any time
Complain — if you believe your privacy has been breached, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at guarnerimichele@gmail.com.

Consent

By submitting a form on our website, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent at any time by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page.

Last updated: April 2026