How we collect, use, and protect your personal information
MichelONE at Home Pty Ltd (ABN 98 651 267 373), trading as Michelone at Home, is a private chef and catering business operating across Sydney and NSW, Australia.
This policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Business: MichelONE at Home Pty Ltd
Privacy contact: privacy@micheloneathome.com
Phone: +61 422 252 948
Postal address: 141-143 McEvoy St, Alexandria, NSW 2015
You can browse our website without telling us who you are, and you're welcome to make a general enquiry by phone without giving your full name. However, we can't quote for, plan, or deliver an event without your contact details and the information needed to cook for you safely.
When you submit an enquiry or make a booking, we collect:
When you proceed to a booking, we may also collect:
Automatically, when you browse our website:
Food allergies, intolerances and medical dietary requirements are health information, and dietary requirements based on religious observance relate to religious beliefs. Both are "sensitive information" under the Privacy Act and receive additional protection.
If you are providing dietary information about your guests rather than yourself, please make sure they're comfortable with you sharing it with us.
We collect personal information directly from you — when you complete a contact or enquiry form on our website, email us, phone us, or discuss your event with us. We only collect information you voluntarily provide.
Where you provide information about other people (for example, guest dietary requirements), we collect it from you rather than from them.
Technical data is collected automatically through cookies and tracking scripts when you browse our website, subject to your cookie choices.
We use your personal information to:
We collect this information because it is reasonably necessary for our business functions and activities. We do not use your information for any purpose unrelated to those above without telling you first.
Within our business: Chef Michele, and the authorised staff and contract chefs who manage enquiries, plan menus, and deliver your event.
Our marketing agency: We engage a third-party marketing and web agency to manage our website, advertising campaigns, analytics and enquiry routing on our behalf. In the course of that work they may access enquiry records — including your name and contact details — in order to measure and improve campaign performance and to keep our systems working. They are bound by a written agreement that requires them to keep your information confidential, use it only for the purposes described in this policy, and not to use it for their own marketing or disclose it to anyone else.
Third-party services we use:
| Service | Purpose | Data location |
|---|---|---|
| Netlify | Website hosting and form delivery | United States |
| Formspree | Delivers your enquiry from our website and routes it to our CRM | United States |
| Make (Integromat) | Workflow automation — routes your enquiry from our website to our CRM and other tools | European Union |
| Pipedrive | Customer relationship management — stores and manages your enquiry so we can respond, quote and follow up | European Union |
| Close | Customer relationship management — stores and manages your enquiry so we can respond, quote and follow up | United States |
| Google Analytics 4 | Website analytics — page views, user behaviour, traffic sources | United States |
| Google Ads | Conversion tracking — measures whether ads lead to enquiries | United States |
| Meta (Facebook/Instagram) | Conversion tracking and remarketing | United States |
| Google Tag Manager | Manages tracking scripts on the website | United States |
| LinkedIn Ads | Advertising | United States |
| Google Workspace | Business email (receiving and replying to your enquiry) | United States |
| SiteGround | Domain and DNS hosting | European Union / United States |
We do not sell, rent, or trade your personal information to anyone. The services above process your data only for the purposes described, under their own privacy policies and our agreements with them.
We may also disclose your information where we are required or authorised to do so by law.
Some of our service providers are located overseas, principally in the United States (Netlify, Formspree, Close, Google, Meta) and the European Union (Pipedrive, Make).
Before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles — including by selecting established providers with published privacy commitments and by entering into their data processing terms.
We remain accountable under the Privacy Act for how these overseas providers handle your information. If you have a concern about an overseas disclosure, contact us using the details above and we will deal with it.
Our website uses cookies and similar technologies. When you first visit you'll see a cookie banner, and you can change your choice at any time using the "Manage cookies" link in the footer.
Australian law does not require us to obtain your consent for cookies. We offer the choice anyway, and we explain honestly below what it does and does not change.
Loaded on every visit, regardless of your choice:
_fbp) on your device when the page loads. It does not send your name, email address or phone number to Meta.Enabled only after you accept:
What your choice actually changes. If you decline, or before you choose, Google's tags do not collect analytics or advertising data about you and do not personalise advertising. They may still send anonymous, aggregated signals, for example that a page was viewed, with no identifiers attached. These are used only for statistical estimates of overall traffic and cannot identify you. This is implemented using Google Consent Mode v2. Accepting enables full measurement with cookies.
The Meta Pixel is not affected by the banner. If you would prefer it not to run, you can block it through your browser's cookie settings, by using a tracking blocker, or through the Facebook Ad Preferences link below.
You can also manage cookies through your browser settings, and opt out of personalised advertising through:
We may occasionally email you about seasonal menus, availability or offers — but only if you have opted in, or you are an existing customer and the message relates to services similar to those we've provided you.
Every marketing message includes a working unsubscribe link, and we act on unsubscribe requests promptly. You can also opt out at any time by emailing us. We comply with the Spam Act 2003 (Cth).
Enquiring about an event does not automatically sign you up to marketing.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure:
No system is completely secure. If a data breach occurs that is likely to result in serious harm, we will respond in line with the Notifiable Data Breaches scheme, including notifying you and the Office of the Australian Information Commissioner where required.
We keep your personal information only as long as we need it:
When we no longer need your information and are not required to keep it, we delete it or de-identify it.
Under the Privacy Act, you have the right to:
We will also delete your personal information on request where we are not required by law to keep it.
There is no fee to access or correct your information. We will respond within 30 days. If we can't give you access or make a correction, we'll tell you why in writing.
To exercise any of these rights, contact us at privacy@micheloneathome.com.
If you believe we have mishandled your personal information, please tell us first — we'd like the chance to put it right.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
We may update this policy from time to time to reflect changes in our practices or in the law. The current version is always available on this page, and we'll note the date it was last updated below.
Last updated: September 2026